FAQ
1. Ordering & Payments
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI (PhonePe, Google Pay, Paytm), Net Banking, and digital wallets. Secure payment processing is ensured.
Q: Can I cancel or modify my order after placing it?
A: Once an order is placed and dispatched, it cannot be canceled.
2. Shipping & Delivery
Q: Where do you ship to?
A: We currently ship across India.
Q: How long does shipping take?
A: Shipping times vary based on location and product availability. Estimated delivery time Shipping: 3-7 days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email/SMS to track your package.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over ₹999 amount.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 7-day return policy for unused and unopened products.
Q: How do I return an item?
A: To initiate a return, contact us at rupeeretailin@gmail.com with your order details. We’ll guide you through the process.
Q: How long does it take to receive a refund?
A: Once we receive your return, refunds are processed within 3-7 working days, depending on the payment method.
4. Product & Warranty
Q: Are your products genuine?
A: Yes! We only sell 100% authentic and high-quality products.
Q: Do your products come with a warranty?
A: Some electronics come with a manufacturer's warranty. Please check the product description for details.
5. Account & Support
Q: Do I need an account to place an order?
A: No, but creating an account helps you track orders, save addresses, and get exclusive offers.
Q: How do I contact customer support?
A: You can reach us via:
📧 Email: rupeeretailin@gmail.com
📞 Phone: [your phone number]
💬 Live Chat: Contact us on WhatsApp using the above number.